Responsible Gaming

We are an online casino. The service we run is designed to be fun, and for most people it is. We also know the maths: every casino game has a built-in advantage for the house, and over a long enough time frame, the house wins. That is how the business exists. If we pretend otherwise, we are being dishonest.

Because we know this, we build and maintain tools that help you stay in control: deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion. All of them are free, all are inside your account, and none of them are buried three menus deep. We treat responsible-gaming features the same way we treat the cashier — as first-class parts of the product.

This page explains every tool we offer, the outside resources we trust, and the signs worth paying attention to. If you read only one section, read section 3 on signs to watch for. If you already know something is wrong, skip to section 9 and call.

Every casino game pays back less than it takes in across the long run. The gap — the house edge — is typically 1% to 10% depending on the game. On our slots the average return-to-player figure is around 96.2%, meaning for every AU$100 wagered across all players over time, roughly AU$96.20 is paid back as winnings and AU$3.80 stays with the house. That is not a malfunction. That is how the category works, and it is the same at every licensed operator.

Individual sessions vary wildly. Someone wins big, someone else burns their budget in an hour. That variance is real and it is the game — but variance is not a strategy. Over enough time, every player's personal results converge toward the published RTP. There is no system, no lucky streak, no timing of spins that changes the underlying number.

If you are playing because you need to win — to pay a bill, to catch up on losses, to prove a point — the maths is working against you, and the longer you play the more true that becomes. That sounds obvious on paper. Recognising it in the moment, when the reels are spinning, is harder. The rest of this page is mostly about making that recognition easier.

The transition from gambling for fun to gambling as a problem is gradual and often invisible from the inside. The list below is a plain description of the behavioural patterns clinicians and helplines see most often. None of them on its own means you have a problem; a couple together, or one that is getting worse over weeks, is worth taking seriously.

• Spending more than you planned, more often than you planned — and noticing the ceiling keeps moving up.
• Chasing losses. Gambling to recover money you have already lost, rather than to enjoy the game itself.
• Gambling to escape something else — stress, boredom, loneliness, sadness, an argument.
• Hiding how much time or money you are spending from partners, family or friends.
• Borrowing money to gamble, or selling things you own to fund gambling.
• Feeling restless, irritable or anxious when you try to cut back or take a break.
• Missing work, study, family events or health appointments because of gambling.
• Feeling guilty or low after sessions, and still returning to the next one.

None of this is a diagnostic tool. If any of it rings true, the right next step is a conversation — with someone you trust, or with the National Gambling Helpline. Both help. Both are worth more than trying to fix it alone.

This is a reflection prompt, not a test. There is no pass-or-fail. It is adapted from the kinds of questions counsellors ask in a first conversation, and it is designed to help you see your own pattern clearly.

1. In the last twelve months, have you bet more than you could really afford to lose?
2. In the last twelve months, have you felt guilty about the way you gamble, or what happens when you gamble?
3. Have people close to you expressed concern — even gently — about how much you gamble?
4. When you try to stop or cut back, do you feel restless, irritable, or unable to focus on other things?
5. Have you borrowed, sold something, or delayed paying a bill in order to gamble?

If you answered yes to one or two, it is worth thinking about what is going on — perhaps set stricter limits in your account or take a short break. If you answered yes to three or more, or to any single question with a strong yes, please talk to someone. The helplines below are staffed specifically for this conversation and they will not judge you.

Every tool below lives in your account settings under Responsible Gaming. They all activate immediately when set; they do not wait for business hours. To make a limit stricter is instant. To relax one requires at least 24 hours of reflection time before it takes effect — that is deliberate, and it is not something we will waive on request.

Self-exclusion is the hardest tool to activate, and the most effective one. There are two levels: self-exclusion from Robocat specifically, and BetStop, which covers every Australian-licensed gambling operator in one step.

Self-exclusion works best when it is paired with physical barriers between you and gambling transactions. The three steps below take around ten minutes combined and they make a measurable difference in recovery outcomes.

Problem gambling rarely affects just one person. If a partner, parent, sibling, friend or colleague is gambling in a way that worries you, the following is generally more useful than well-meaning confrontation.

• Call the helpline yourself, first. 1800 858 858 accepts calls from affected others and will talk you through what is likely going on and what conversations tend to help. It is free, and the person you are worried about does not need to know.
• Avoid financial rescue. Paying off a gambling debt feels loving and is usually counter-productive. It removes the immediate consequence that would otherwise be the trigger for change.
• Get your own financial house in order. Separate joint accounts if you share them. Move emergency savings somewhere the other person cannot access. Protecting yourself is not a betrayal; it is a prerequisite for being able to help.
• Look after your own mental health. Relationships Australia ( 1800 934 196) runs a support line specifically for partners and family members affected by another person's gambling. Lifeline (13 11 14) is also available around the clock for broader emotional support.
• Offer — do not force — the idea of help. Share this page. Mention BetStop. Tell them about 1800 858 858. You cannot make someone change, but you can make sure the door is clearly marked.

Every number and URL on this page has been checked against the relevant government source. All Australian helplines listed here are free to call. None of them will put you through to a casino operator, sell your information, or try to up-sell you anything.

This site is strictly for adults aged 18 or older (or the legal gambling age where you live, whichever is higher). Creating an account as a minor is not allowed, is a breach of our Terms, and we take it seriously.

Parents and guardians: the single most effective step is blocking software on the devices young people use. Modern parental-control tools built into iOS Screen Time, Google Family Link, and standalone products like Qustodio all include gambling-category blocks that can be set and locked. Please also talk openly; gambling is easier to prevent in a household where it is an understood topic than one where it is taboo and therefore interesting.

If you are under 18 and reading this: close this tab. If you are worried about your own gambling habits and you are under 18, call Kids Helpline on 1800 55 1800 — free, 24/7, confidential, for anyone aged 5 to 25.

• Myth

  A machine is due for a payout after a long dry run.

  Truth

  It is not. Every spin is independent. The RNG has no memory of the previous result and no sense of how long it has been since a win. Belief in 'due' machines is one of the most reliable ways to chase losses.

• Myth

  You can get a feel for when a slot is hot.

  Truth

  You cannot. Apparent streaks are variance inside a fixed RTP. A run of wins increases the chance that the next runs of spins correct toward the average — but the very next spin is still independent. There is no skill component in a standard slot.

• Myth

  If I play long enough, I will come out ahead.

  Truth

  Longer play brings your personal results closer to the house edge, not further from it. The mathematics of RTP guarantees it. If you are planning to play out of a loss, you are increasing the expected size of the loss.

• Myth

  My losses are part of a bigger plan that will pay off.

  Truth

  This belief — known as the gambler's fallacy — is a strong warning sign. When you notice yourself explaining a pattern that links past losses to future wins, stop playing and read section 3 again.

• Myth

  Asking for help means admitting I am addicted.

  Truth

  Asking for help means you want to think clearly about your gambling before it becomes a bigger issue. The National Gambling Helpline takes thousands of calls from people who are not addicted and never become so. Early conversations are preventative, not diagnostic.