Legal
Terms of Service
These are the rules of the house. By opening an account or placing a bet at Robocat Casino, you agree to the terms below. We have done our best to write them in real English — the legal structure is there because we are a regulated operator, but none of it should be unclear. If anything is, write to us and we will explain.
1. Who these terms bind
These terms form a contract between you — the person using the service — and Robocat Casino as the operator. When we say "you" we mean the registered account holder; when we say "we" or "us" we mean Robocat Casino, licensed by the Malta Gaming Authority.
The contract starts the moment you tick the box confirming you accept these terms during registration. It continues for as long as your account exists. If you do not agree with anything in this document, do not create an account — and if you have one, stop using it and close the account.
2. Who is allowed to play
You must be at least 18 years old, or the legal gambling age in the place you live — whichever is higher. A handful of jurisdictions do not permit online gambling at all, and we do not accept players from them. The current exclusion list is published on our website and updated when the law changes.
You must be a real person acting on your own behalf, using your own money and your own identity. Opening an account on someone else's behalf, or with stolen or borrowed details, is fraud — not a grey area, not a technicality. It ends with a closed account, forfeited balance, and in serious cases a report to law enforcement.
Robocat employees and their immediate family members cannot hold player accounts. Professional gamblers who have signed up with the stated purpose of arbitraging our promotional offers can also be refused service; we will explain why at the time of refusal.
3. Your account
One account per person
One person, one account. Families sharing a single address can each hold their own. What you cannot do is run multiple accounts from the same person — device fingerprinting, payment data and KYC checks catch duplicates, and when we find one, we close the newer accounts and void any bonus winnings on them. Your original deposit is returned.
Keeping your details accurate
Everything you told us at registration needs to stay true. If you move house, change your name, or get a new email, update your account. Providing false information — even through inattention — makes verification harder later and can lead to delayed withdrawals or a frozen account. The fix is usually simple; the friction is avoidable.
Keeping your credentials safe
The password is yours to protect. Use a long one, do not reuse it, and turn on two-factor authentication from the security settings. Anything that happens while someone is logged into your account is treated as you having done it. If you suspect someone else has access, tell support immediately and we will lock the account while we investigate.
Dormant accounts
An account with no log-in activity for 30 consecutive months is considered dormant. When that happens we notify you, and after a further 30 days without activity, an MGA-regulated monthly administrative fee may apply to the remaining balance. Logging in once resets the clock — this is about genuinely abandoned accounts, not about catching people on holiday.
4. Identity verification (KYC)
Before your first withdrawal we ask for proof of identity. This is a condition of our MGA licence and international anti-money-laundering rules — we cannot waive it for anyone, even politely. Specifically, we need a clear image of a government-issued photo ID (passport, driver licence, or national ID card) and a proof of address no older than 90 days (utility bill, bank statement, council rates notice).
Verification almost always completes in under 24 hours. If we need something additional — for example, a source-of-funds declaration on a larger withdrawal — we will ask for it specifically and explain why. You are entitled to know what we are doing with your documents and you can read about that in our Privacy Policy.
We may refuse to open an account, or refuse to process a withdrawal, if identity cannot be verified to the standard the law requires. In that event we explain the reason, return any deposited funds that are not subject to a legal hold, and close the account.
5. Deposits, withdrawals and currency
How deposits work
Deposits are credited to your account as soon as they clear — in practice, instantly on every method we support. The minimum deposit is AU$20 for players in Australian dollars, or the rough equivalent in other supported currencies. We do not charge fees on our side. If your bank or card issuer charges a gambling-transaction or foreign-exchange fee, that comes from them and we cannot reimburse it.
How withdrawals work
Withdrawals are approved within 4 hours of the request on our side. After that, the speed depends on the rail: crypto lands in under 90 seconds, e-wallets settle the same day, bank transfers and card refunds take 1–5 business days depending on your bank. The minimum withdrawal is AU$50. The maximum per single transaction is AU$5,000; larger cash-outs are split automatically across multiple payouts.
Withdrawing to the source
We return money to the method you deposited from, where technically possible. This is an anti-money-laundering requirement, not a preference — it keeps funds moving on the same rails they came in on. If the original method cannot receive a refund (some prepaid vouchers, for example), support will walk you through the available alternatives.
Currency
Your account has one primary currency, chosen at registration. All balances, bets and withdrawals are denominated in that currency. Deposits in another currency are converted at the mid-market rate at the time of deposit; a small spread may apply on certain exotic currencies and is shown before you confirm.
Maximum balances and VIP limits
Standard accounts have a single-session winnings cap of AU$500,000. Winnings above that are paid out in scheduled instalments defined in the payout schedule at the bottom of your account page. VIP-tier accounts have higher or no caps, set individually when the tier is unlocked.
6. Bonuses, promotions and wagering
Bonuses are discretionary offers — we decide what to run, who qualifies, and on what terms. The key numbers for every bonus are published on the promotion page before you opt in. Nothing sneaks in afterwards.
Wagering requirement
A wagering requirement is the total amount you need to bet before bonus money (and winnings earned from it) become withdrawable. A 35× requirement on a AU$100 bonus means AU$3,500 in cumulative bets. Every bet counts, win or lose. The figure is always shown on the promotion page, and you can track live progress in your account under "Active bonuses".
Game contribution
Different games contribute at different rates. Pokies usually contribute 100%, live dealer and table games typically 10%, and a small number of titles (progressive jackpots, some sports-style games) are excluded entirely. The full contribution table is always one click from the promotion description.
Maximum bet and maximum cashout
While a bonus is active, the maximum single bet is AU$5 (or equivalent). Bets above that — or playing excluded games — can void the bonus along with any winnings produced by it. Some offers cap the amount of bonus-derived money you can cash out; the cap is displayed before you opt in. Your original real-money deposit and any real-money winnings are always withdrawable and are never part of the cap.
Bonus abuse
A small group of players make a living looking for patterns that clear wagering requirements at zero variance. We monitor for it, and where a pattern is confirmed we will void the bonus, close the account, and return the original deposit. Normal play — including playing well — is never a reason to close an account. We distinguish between playing skilfully and engineering the bonus structure in bad faith.
7. Fair play and prohibited conduct
Every game on Robocat runs through a certified random number generator and is independently tested for fairness. The mathematical edge in the house's favour is real and unavoidable — it is why a casino exists at all — but within that constraint, outcomes are genuinely random and cannot be adjusted against an individual player.
The following are always prohibited:
- Using bots, scripts, or any software designed to play automatically on your behalf.
- Collusion — coordinating play with other accounts, especially on live dealer tables or in poker-style games.
- Exploiting a software bug rather than reporting it. A bug report earns a thank-you; silent exploitation voids any winnings from it.
- Chargebacks on cleared deposits. A card chargeback against a deposit you actually authorised is fraud, and we pursue it as such.
- Using a VPN or similar tool to appear to be somewhere you are not, where the purpose is to get around a geographic restriction.
Any of the above can lead to account closure and forfeiture of bonus-derived funds. We always explain the specific reason; we do not use "fraud" as a blanket excuse.
8. Software errors and obvious mistakes
If a game, promotion or payout page shows something obviously wrong — a 1000× multiplier applied where the game specifies 10×, a deposit credited ten times, a zero-balance win that pays a jackpot — we reserve the right to correct it and return both sides to the position they should have been in. This is standard in the industry and required by our licence; it is also the only sensible outcome. We will always tell you when a correction has been made and why.
If you spot something that looks wrong, please tell support straight away. The sooner we hear, the simpler the fix.
9. Responsible gambling
Gambling is entertainment that costs money. If you are using it to try to earn money, or to cope with something else, the maths will catch up with you — that is the arithmetic of every casino, us included.
You can set daily, weekly or monthly deposit limits from your account settings. You can take a short cooling-off period (24 hours up to six weeks). You can self-exclude permanently, and once you have we will not reach out to you for marketing or accept a new account in your name. Lowering a limit is instant; raising one requires at least 24 hours of reflection time before it takes effect.
If you need help that goes beyond the tools in your account, the National Gambling Helpline on 1800 858 858 is free, 24/7 and independent of any casino operator. Lifeline Australia is on 13 11 14 for broader mental-health support. More on the resources that exist is on our homepage under "Responsible Gaming".
10. Complaints and dispute resolution
When something goes wrong, the fastest path is our live chat, 24/7 in six languages. Most issues resolve in one conversation. If the first response does not fix it, you can escalate in writing to [email protected]. We acknowledge complaints within 24 hours and issue a substantive response within ten business days.
If an eight-week window passes and we have not resolved your complaint to your satisfaction, you have two external options. First, the MGA itself acts as our supervisory authority and accepts player complaints through its website. Second, the EU-recognised Alternative Dispute Resolution provider named on our Contact page can review the case independently and issue a binding decision. Both are free to you.
None of the above takes away any right you have under your local consumer-protection law. If you live in Australia, the Australian Consumer Law's non-excludable guarantees still apply to the service we sell.
11. Closing and suspending accounts
You can close your account at any time from the settings panel or by asking support. We process any outstanding verified balance back to you within five business days; we do not run a "you have to play it through" gate on your own money.
We can close or suspend accounts where we need to: for confirmed fraud, for breaches of these terms, to comply with a court order or regulatory request, to protect the platform or other players, or after a permanent self-exclusion request from you. In every case where we close an account on our side, we tell you the specific reason, return the portion of the balance that is legally yours to receive, and close out any active bonuses according to their own rules.
12. Liability, governing law and changes
Liability
The service is provided on an as-is basis. We take reasonable care to keep it running, secure and accurate, but we cannot guarantee uninterrupted availability — the internet, third parties and the physical world are what they are. To the extent the law allows, our total liability for any claim connected to the service is capped at the amount in your account balance at the time the event giving rise to the claim happened. Nothing in these terms excludes liability for fraud, gross negligence, death or personal injury, or for anything else that cannot be excluded under applicable law.
Consumer rights
If you live in Australia, the Australian Consumer Law gives you guarantees that cannot be contracted out of — including the right to services supplied with due care and skill, fit for the stated purpose, and within a reasonable time. Those guarantees apply to this service regardless of what the rest of these terms say. EU and UK consumers have equivalent non-waivable rights; those also apply.
Governing law
These terms are governed by the laws of Malta, without regard to conflict-of-law rules. If a dispute cannot be resolved through our complaints process or ADR, the Maltese courts have jurisdiction — except that consumers may bring proceedings in the courts of their country of habitual residence where local law gives them that right.
Changes to these terms
We update these terms when something material changes — a new payment method, a clarified wagering rule, a regulatory requirement. When that happens we update the dates at the top of this page and notify logged-in players through an in-app message. For substantial changes we also email registered players 14 days before the new version takes effect. Continuing to use the service after the effective date means you accept the update. If you do not accept it, you can close the account and withdraw any remaining balance under the previous version of these terms.
Severability and assignment
If any single clause of these terms turns out to be unenforceable in a given jurisdiction, the rest of the document keeps working. We may assign our rights under these terms to a successor operator as part of a normal business transfer, provided the successor is equally licensed and regulated.